S&J Small Engine Repair — Privacy Policy

S&J Small Engine Repair ("S&J," "we," or "us") operates this website. This Privacy Policy explains how we handle information collected through this website and communications that begin through it.

Information We Collect

When you use our contact form, we collect the information you provide, such as your name, email address, message, and any details you choose to include about your equipment or service request. If you contact us afterward by phone or email, we may keep the information needed to respond and handle your request.

If you choose to sign up for email updates, we collect your email address and your subscription choice.

This website and its service providers may automatically receive technical information such as your IP address, browser or device information, pages visited, and cookie data. This website uses cookies to help operate the website and understand website traffic. Our contact form uses Google reCAPTCHA to help prevent spam and abuse.

How We Use Information

We use information to respond to inquiries, discuss requested services, operate and protect this website, understand website traffic, maintain business records, and comply with applicable legal obligations. If you sign up for email updates, we may send you news or promotions about S&J. Submitting a service inquiry does not automatically sign you up for promotional emails.

When Information Is Shared

We may share information with companies that help us host and operate this website, deliver messages, measure website traffic, or protect our contact form against spam. These include GoDaddy, which provides website services, and Google, which provides reCAPTCHA. Google's Privacy Policy and Terms of Service are available at https://policies.google.com/privacy and https://policies.google.com/terms.

We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, or property of our customers, S&J, or others. Links to other websites are governed by those websites' own privacy practices.

Service Text Messages

We may send service-related text messages (SMS) to customers who have opted in through our contact form. These messages may include estimates, repair status updates, and pickup notifications. SMS messages are sent only after a customer provides explicit consent.

Mobile phone numbers and SMS consent data are used solely to send service-related messages. We use service providers such as Orderry and Twilio to facilitate SMS communications.

We do not share, sell, or provide mobile phone numbers or SMS consent data to third parties or affiliates for marketing or promotional purposes.

Message frequency varies. Message and data rates may apply. To stop receiving text messages, reply STOP to any message. To request help, reply HELP or contact us at 903-229-1391.

Cookies and Your Choices

You can manage or block cookies through your browser settings. Blocking some cookies may affect how this website works.

If you receive promotional emails from us, you can use the unsubscribe option in the email or contact us to ask that they stop. You may also contact us with questions or requests concerning information you have provided to us. We will respond as applicable law requires.

Retention and Security

We keep information for as long as reasonably needed to respond to requests, provide services, maintain business records, or meet legal obligations. We take reasonable steps to protect the information we maintain, although no website or electronic system can be guaranteed completely secure.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has sent us personal information through this website, please contact us.

Changes and Contact

We may update this Privacy Policy as this website or our practices change. The "Last updated" date above will show when the policy was revised.

For questions about this policy, contact S&J Small Engine Repair through our contact form or call 903-229-1391.